Terms & Conditions


Billodex.com is a service that provides you with tickets to events. We do not operate these events and cannot control unforeseen circumstances which may occur at an event. Please read the following terms and conditions carefully as this is a binding contract between yourself and Billodex.com.

All sales are final.

There are no refunds, no cancellations, no credits, no exchanges, and no transfers after the order has been made.

Unforeseen circumstances beyond Billodex.com control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.

Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behaviour, intoxication, venue capacity, breach of security restrictions.

Ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed by Billodex.com and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, and celebrity guests.

Customer Inquiries: All customer support is handled by the Billodex.com online chat system an support@billodex.com, in which case all customer support and refunds are handled by the producer of the event. Please contact customer support by clicking the “Contact Us” link at the bottom of the website and use our online chat system to send a message to Customer Support.

If the event is postponed, you must contact Billodex.com within five days following the originally scheduled date via inquiry using our online chat system or support@billodex.com in order to request a refund for the face value of the ticket(s); failure to do so will waive your right to a refund. If the service fee is not listed, it may be embedded into the price of the ticket.

To inquire about the amount of an embedded service fee, please contact customer support by clicking the "Contact Us" link at the bottom of the website and use our online message system to send a message to Customer Support. We aim to respond to all queries within two business days.

If the event is cancelled you will receive a refund. If the event is postponed, you must submit an e-mail inquiry within five days of the originally scheduled event. The tickets must be received five days before the newly scheduled event in order to receive a refund; failure to do so will waive your right to a refund.

Billodex.com is not affiliated with the events or event sponsors and Billodex.com will not cover losses or damages arising from your voluntary participation in the events, including claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the events or event sponsors. By purchasing the tickets through Billodex.com, you hereby release and forever discharge Billodex.com, and its officers and agents, from any liability or claims for damages that may arise as a result of your attendance and participation at the events.

It is hereby understood that the purchase of tickets by you and your participation in the events shall not be construed as an assumption on the part of Billodex.com of responsibility, liability, or control of the events.